Plans for every stage
Start free, forever - 50 SMS, 500 emails, and 100 AI actions to get going. No credit card required. Upgrade anytime.
Simple, transparent pricing
Per-channel caps on every plan - no surprise bills, and the 10DLC carrier campaign fee is included. Start free, forever - no credit card required.
Free
Freeforever
- ✓50 SMS + 500 emails/mo
- ✓10 voice min/mo
- ✓No dedicated number
+Full details
- ✓250 contacts
- ✓1 seat
- ✓10 voice min/mo
- ✓100 AI actions (one-time)
- ✓Shared sending domain
- ✓Shared number (verified contacts only)
- ✓SMS + email + voice
- ✓AI message composer
- ✓No credit card required
Starter
$29/mo
- ✓750 SMS + 10,000 emails/mo
- ✓100 voice min/mo
- ✓No dedicated number
+Full details
- ✓500 contacts
- ✓1 seat
- ✓100 voice min/mo
- ✓200 AI actions/mo
- ✓Custom sending domain
- ✓Shared number (verified contacts only)
- ✓SMS + email + voice
- ✓AI message composer
- ✓Custom sending domain
Most popularStart free
Growth
$69/mo
- ✓3,000 SMS + 25,000 emails/mo
- ✓500 voice min/mo
- ✓1 dedicated number
+Full details
- ✓2,500 contacts
- ✓3 seats
- ✓500 voice min/mo (300 min on toll-free)
- ✓750 AI actions/mo
- ✓Custom sending domain
- ✓1 dedicated number included
- ✓Everything in Starter
- ✓Full AI suite
- ✓Voice cloning
- ✓Waterfall sequences
Pro
$129/mo
- ✓7,500 SMS + 50,000 emails/mo
- ✓2,000 voice min/mo
- ✓1 dedicated number
+Full details
- ✓10,000 contacts
- ✓10 seats
- ✓2,000 voice min/mo (500 min on toll-free)
- ✓~2,000 AI actions/mo
- ✓Custom sending domain
- ✓1 dedicated number included
- ✓Everything in Growth
- ✓Contact enrichment
- ✓Team inbox
Business
$279/mo
- ✓15,000 SMS + 100,000 emails/mo
- ✓5,000 voice min/mo
- ✓1+ dedicated numbers
+Full details
- ✓50,000 contacts
- ✓25 seats
- ✓5,000 voice min/mo (1,000 min on toll-free)
- ✓~4,000 AI actions/mo
- ✓Custom sending domain
- ✓1+ dedicated numbers
- ✓Everything in Pro
- ✓Priority support + SLA
- ✓White-label
- ✓Audit logs
Enterprise
Contact us
- ✓Custom volume on every channel
- ✓SOC 2 + BAA + SSO
- ✓Dedicated support
+Full details
- ✓Custom
- ✓Custom
- ✓Custom volume
- ✓Custom
- ✓Custom sending domain
- ✓Dedicated numbers + custom routing
- ✓Everything in Business
- ✓SOC 2 report + BAA
- ✓SSO / SAML
- ✓Custom volume + onboarding
Need more? Buy SMS or voice top-up packs on any plan, or talk to us about Enterprise.
Need more sends?
Top up SMS or voice on any plan. SMS packs add to your SMS budget; the voice pack adds voice minutes.
1,000 SMS $12
5,000 SMS $50
10,000 SMS $99
1,000 voice min $20
No surprise carrier bills
Your plan price is fixed and your sends are capped, so there are no overage bills from us, ever. The recurring 10DLC carrier campaign fee is included in your plan price - no separate carrier line item, no monthly surprise. The only pass-through charges are billed at cost with no markup and shown upfront: the one-time 10DLC registration / vetting fee set by The Campaign Registry and the carriers, and (if you release a dedicated number mid-commitment) the remaining carrier campaign-fee commitment for that number.
Prefer a toll-free number? Toll-free verification skips the 10DLC registration fees. Note that toll-free voice minutes are allocated more tightly than 10DLC, so heavy voice users should plan around the per-tier voice cap.
Frequently asked questions
What happens when I hit a channel cap? +
Sends on that channel are blocked with an upgrade prompt. No surprise bills - ever. You can also buy per-channel top-up packs on any plan: SMS at 1,000 for $12, 5,000 for $50, 10,000 for $99, and voice at 1,000 minutes for $20. SMS packs add to your SMS budget; the voice pack adds voice minutes.
What is included in the Free plan? +
The Free plan is permanent, not a trial. It includes 50 SMS, 500 emails, and 10 voice minutes per month, 250 contacts, 1 seat, and 100 one-time AI actions. All channels (SMS, email, voice) are included. No credit card required - upgrade whenever you outgrow it.
Why can't I send SMS or voice to all my contacts on Free or Starter? +
Free and Starter use our shared platform number, which sends only to phone numbers you've personally verified as your own (up to 5 per workspace). This keeps our platform compliant with carrier rules around shared messaging infrastructure. To send to your full contact list, move to Growth or higher and register your own dedicated number - we'll guide you through the process from your settings.
How do I verify a number I own? +
Go to the contact page for the number, click "Verify ownership," and follow the 3-step flow: confirm the attestation, the recipient replies YES to a disclosure SMS, then enter the 6-digit code they receive. See our Terms for details on attestation requirements.
What counts as an AI action? +
Each use of the AI assistant, message composer, smart send time, or sequence builder counts as one AI action. Free includes 100 one-time actions, Starter 200/mo, Growth 750/mo, Pro about 2,000/mo, and Business about 4,000/mo. No plan is unlimited.
Why does Starter not include a dedicated number? +
A dedicated 10DLC number carries a recurring carrier campaign fee (the major US carriers and The Campaign Registry set it, currently about $10/month per campaign) plus a one-time registration. We absorb that recurring fee into the plan price rather than tacking on a surprise carrier line - but it only pencils out from Growth up. Free and Starter use our shared platform number (which sends to numbers you have verified as your own); when you need to message your full contact list, Growth and above include a dedicated number with the carrier fee already baked into the price.
Can I choose my phone number? +
Yes. On Growth and higher you pick your own dedicated number - search by area code or city and pick from the available list. You can choose a local US (10DLC) number or a toll-free number (8xx). Toll-free verification takes ~3-5 days and skips the 10DLC registration fees, which makes it a good fit for solo consultants without an EIN; note that toll-free voice minutes are allocated more tightly than 10DLC, so heavy voice users should plan around the per-tier voice cap.
Can I change my phone number later? +
Yes, once every 90 days. We rate-limit number changes to protect deliverability and keep your messaging reputation stable with carriers. If you release a number, replies to it keep routing to your workspace for a 30-day grace period so nothing falls through the cracks.
Can I change plans at any time? +
Yes. Upgrade or downgrade anytime from your billing settings. Changes take effect immediately with prorated billing.
What channels are included on all plans? +
Every plan includes SMS, email, and voice messaging. Higher tiers unlock larger per-channel caps, more contacts, and advanced features like voice cloning, team inbox, and a bigger monthly AI allowance.
What is a custom sending domain? +
A custom sending domain lets you send emails from your own domain (e.g. you@yourcompany.com) instead of a shared one. It improves deliverability and brand trust. Available on all paid plans.
How do replies to my emails work? +
Every workspace gets a unique reply-to address (e.g. hello+your-company@m.singlesend.com). When contacts reply, their messages appear in your inbox automatically. If you have a custom sending domain, replies go directly to your domain email address instead.
Is there a contract or commitment? +
No contracts. All plans are month-to-month. Cancel anytime from your settings - no questions asked.
Do you handle carrier registration for SMS? +
Yes. SingleSend has a guided in-app wizard that walks you through 10DLC or toll-free carrier registration with major US carriers. We collect the required business info, validate it, and submit on your behalf. 10DLC takes ~10 min of paperwork plus 1-2 weeks for carrier approval; toll-free takes ~3-5 days.
What SMS limits apply on the shared platform number? +
Until you provision a dedicated number, your workspace uses our shared platform number. Free and Starter are the permanent shared-pool tiers. To protect carrier delivery quality for all customers, daily sending limits apply on shared infrastructure: Free workspaces get 20 SMS per day and Starter (paid, no dedicated number) gets 100 SMS per day, within your plan's monthly SMS cap. All workspaces on shared infrastructure are capped at 3 SMS to the same recipient within any 24-hour period. Daily limits double on shared when you've added a verified business website (privacy policy required). Once you provision your own dedicated number on Growth or higher, the daily cap no longer applies and you send under your plan's monthly SMS cap.
Why am I asked to verify my phone number before sending SMS? +
Each user who sends SMS must verify their personal phone via a one-time code (OTP). It is a one-time per-user check that helps us prevent abuse and stay compliant with US carrier requirements. We send up to 3 OTP codes per phone number per hour. The verification persists across sessions, so you only do it once per device-trusted user.
What is the SMS compliance attestation? +
Before your workspace can send SMS, the workspace OWNER (not members) must accept a one-time attestation confirming you have proper opt-in for your contacts and will honor STOP keywords. This is a US carrier requirement applied uniformly across the industry. It takes about 30 seconds in Settings and you only do it once per workspace.
What if my message gets blocked as spam-looking? +
We run a lightweight pre-send classifier on shared-pool SMS to catch obviously spam-shaped messages (links to suspicious shorteners, urgent-action language, etc) before they damage your sender reputation. If the classifier blocks a message you think is fine, you can appeal it inline (5 appeals per hour) and a real human reviews it. Workspaces sending from a dedicated number after carrier registration are exempt from automated classification.
How does the message-pacing cap work on shared numbers? +
While you're using our shared platform number (Free and Starter), we cap sends at 3 SMS to the same recipient within any 24-hour window. This prevents one workspace's high-velocity messaging from getting the entire shared pool flagged by carriers. Once you provision a dedicated number on Growth or higher, the per-recipient pacing cap no longer applies and you send under your plan's monthly SMS cap.
Why do you need my business info for SMS? +
US mobile carriers (T-Mobile, AT&T, Verizon) require all business SMS senders to register with The Campaign Registry (TCR). Without registration, carriers heavily filter or silently drop messages - typically 30-40% non-delivery on T-Mobile alone. The registration ties a sender brand and use case to a phone number, lets carriers verify legitimate business traffic, and gives you reliable delivery plus higher throughput. We collect this info to register you with TCR; it is not used for any other purpose. See our Privacy Policy for full details.
Do I need to register my business to send SMS? +
Yes. T-Mobile, AT&T, and Verizon require all business SMS senders to register - without registration, carriers heavily filter or silently drop messages. SingleSend offers two paths: 10DLC (local number) is best for businesses with an EIN, gives you a local number with full throughput, and takes ~10 min of paperwork plus 1-2 weeks for carrier approval. Toll-Free Verified is for solo consultants and businesses without an EIN, gives you a toll-free number, and takes ~3-5 days for approval - it skips the 10DLC registration fees, though its voice-minute allowance is tighter, so if you make a lot of voice calls, 10DLC is the better fit. Until you complete registration, you can use our shared platform number with daily limits (see Fair Use).
What if I don't have an EIN? +
Use the Toll-Free Verified path. It only requires a business name, address, a live website, and a description of your opt-in workflow - no EIN needed. Approval typically takes 3-5 days and gets you a 1-800/833/844-style toll-free number with solid carrier delivery. If you'd prefer 10DLC for branding reasons, you can form an LLC (~$100 plus 1 hour at your state's Secretary of State website), then register with your new EIN.
What happens if I accidentally delete a contact? +
Don't worry - we've got you covered. When you delete a contact, it's soft-deleted, meaning it's recoverable. Your data stays safe, and our support team can restore any accidentally deleted contact in seconds. No data is ever permanently lost without your explicit confirmation.
Can I undo a contact merge? +
Absolutely. We snapshot every contact before a merge, so if you realize you merged the wrong records, our support team can undo it completely - restoring the original contacts with all their data intact. It's like a safety net for your contact management.
What kind of support do you offer? +
Every SingleSend account comes with AI-powered instant support built right into the app. Ask questions, get help with setup, or troubleshoot issues - all without leaving your dashboard. Need human help? One click escalates to our team with full context, so you never have to repeat yourself.
What happens to my data if I cancel? +
Your billing records are securely retained for 7 years (as required by law), but all personal data, contacts, messages, and workspace data are permanently deleted when you close your account. You can export everything first with one click - we make it easy to take your data with you.
Is there a free plan? +
Yes - our Free plan is permanent, not a trial. It includes 50 SMS, 500 emails, and 10 voice minutes per month, 250 contacts, 1 seat, 100 one-time AI actions, and full access to the composer, inbox, and analytics. No credit card required. Stay on it as long as you like and upgrade only when you outgrow it.
How does annual billing work? +
Every paid plan can be billed monthly or annually. Choose annual and you save 20% versus paying monthly (the annual price is the monthly price times 12, less 20%). You can switch between monthly and annual at any time from billing settings; we prorate the change so you only pay the difference. Your per-channel caps are monthly regardless of billing cadence.
When do I need Enterprise instead of Business? +
Business is our top self-serve plan and covers most growing teams (15,000 SMS and 100,000 emails per month, plus 50,000 contacts and 25 seats). Reach out about Enterprise when you need custom volume beyond those caps, a signed SOC 2 report or BAA, SSO / SAML, or a custom onboarding and support arrangement. Enterprise is contact-us pricing tailored to your requirements.
How does the referral program work? +
Share your unique referral link with friends and colleagues. When they sign up and subscribe to a paid plan, the referral is recorded to your account and you both get a reward. Reach out and we will make sure your referral perks are applied.
Is my data secure? +
Security isn't an afterthought at SingleSend - it's foundational. All personal data is encrypted at rest with AES-256-GCM (the same standard banks use). We verify every webhook with cryptographic signatures, enforce role-based access across your team, and maintain comprehensive audit logs so you always know who did what.
Can multiple people use the same account? +
Yes - SingleSend is built for teams. Invite members with granular roles (Owner, Admin, Manager, Member), assign inbox threads automatically with round-robin, leave internal notes with @mentions, and track team workload from your dashboard. Collaboration is a first-class feature, not a bolt-on.
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